If for any reason you are not 100% satisfied with your purchase you may return it in its original condition and original packaging along with a copy of your receipt within 14 days of purchase in exchange for an price equivalent item. You must complete the return form to obtain return authorization number.
- Returned packages must be accompanied by a copy of the original invoice.
- Merchandise must be received before a return/exchange can be granted.
- Shipping, handling and insurance costs will be at the customer's expense
***All Custom Order sales are final.
We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, topper/hair extensions bag, topper/hair extensions label or tag, etc. must be returned with the item(s). We reserve the right to refuse an exchange if the terms in our return policy are not met. If returned items do not adhere to the policy stated above a restocking fee plus shipping cost may apply.